Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received was defective or damaged.
How can I cancel my Order ?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
When can I submit refund requests ?
You can submit refund requests within 15 days after the guaranteed period for delivery (maximum 45 days) has expired.
Where can I submit refund requests ?
You can submit refund requests by sending a message on Contact Us page or write to us at firstname.lastname@example.org
Why was my Refund not Processed?
Your refund is not processed in cases if :
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs due to prohibited items in your country, delayed by a natural disaster)
- we find that the images of the damaged or defective products are not original and are morphed or distorted.
Are all prices inclusive of all taxes and duties ?
Yes all Product Prices are inclusive of all local taxes and custom duties.